However, they are reinvestigating the app due to the AVG detection, and it could very quickly find it's way back on to the blacklist if they find it exhibiting any malicious behavior. It appears the detection is a false positive, and the app has been whitelisted for the moment. I finally received a reply from Malwarebytes regarding the SMSThief detection in the Alcatel Smart Suite app. Hopefully, we will all have a resolution for this soon!
Smart suite alcatel update#
If this is truly the case, it must be immediately remedied by your development and/or engineering teams with an application update that does not contain the malware, or they must provide customers with a removal procedure for the aforementioned software that will not void the phone’s warranty. It is very disturbing to think that Alcatel would intentionally distribute Android system software with embedded malware in order to gather statistical data from customer’s phones. This is of great concern to me and others that have detected the malware and reported this in the MalwareBytes forums.
Smart suite alcatel apk#
apk cannot be removed due to system permissions without rooting the phone and voiding the warranty. However, I will not uninstall my anti-malware software (MalwareBytes) per her recommendation, and simply ignore detection of this potential malware.Īlso, as you are aware, the application’s. Per instruction of the first representative I spoke with this morning, I have deleted the application’s data, disabled the application and rebooted the phone, which is an acceptable workaround for the moment. Thank you for speaking with me this morning, and agreeing to follow-up with your engineering and development teams regarding the malware detection on my Alcatel OneTouch Idol 3. Phone Model: 60450 - Alcatel OneTouch Idol 3 apk that doesn't require rooting the phone and voiding the warranty? If this is truly a false positive, can someone from Malwarebytes please address the issue with an updated DAT file as soon as possible? If it is a valid detection, can Malwarebytes please provide an updated DAT or removal assistance for the. I will update my post when I receive any information from her. Absolutely ridiculous! I have forwarded information about the detection to Alcatel Support and a manager assured me that she will follow up with their engineering and development teams regarding the issue. However, I just spoke with Alcatel Support, and what I gathered from them is it appears they have been are aware of the existence of this Trojan in their SmartSuite.apk file for sometime, as their recommended solution was to uninstall Malwarebytes so it would not be detected. From similar posts regarding Malwarebytes detection of Android/ and Android/, this may be a false positive.
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